1. These Terms
1.1 Scope of These Terms
These Terms constitute the agreement between you and Teashell ("Teashell", "we", "us", or "our") regarding your purchase of products through this website.
1.2 Importance of Reading These Terms
Please read these Terms carefully before placing an order. These Terms explain who we are, how we provide products to you, how the contract may be changed or terminated, what to do if there is a problem, and other important information. By placing an order, you agree to be bound by these Terms.
2. About Us and How to Contact Us
2.1 How to Contact Us
You may contact us through our Official Contact Page or by emailing us at support@teashell.com.
2.2 How We May Contact You
If we need to contact you, we will do so using the email address provided with your order.
3. Our Contract With You
3.1 Order Confirmation and Order Number
After you place an order, we will assign a unique order number and send you an order confirmation. Please note that this confirmation only acknowledges receipt and processing of your order and does not constitute acceptance of the order. Your order will only be formally accepted once the products have been dispatched.
3.2 Acceptance of Your Order
A contract between you and Teashell will be formed when we send you an email confirming that your order has been accepted and dispatched.
3.3 If We Cannot Fulfil Your Order
If we are unable to fulfil your order due to insufficient stock, unforeseen resource limitations, pricing or description errors, or any other reasonable cause, we will notify you in writing and provide a full refund.
3.4 Changes to Orders
Once an order has been submitted, it cannot be modified or cancelled unless otherwise required by applicable law.
3.5 Consumer Purchases Only
Products sold through this website are intended for personal consumer use only. If you are purchasing for business or wholesale purposes, please contact support@teashell.com for further information.
4. Product Information
4.1 Product Images and Variations
Images of Teashell products displayed on this website are for illustrative purposes only. Actual product colors, sizes, packaging, or appearance may vary slightly from the images shown.
4.2 Packaging
Packaging of Teashell products may differ from the images displayed on this website due to production batches, packaging updates, or legal and regulatory requirements.
4.3 Product Changes
We may update Teashell product formulations or packaging from time to time to comply with legal requirements, improve product quality, or reflect manufacturing updates, provided that such changes do not materially affect product performance.
4.4 Safety and Quality Commitment
At Teashell, we are committed to providing safe and effective skincare products. Our formulations are developed with carefully selected ingredients and undergo appropriate safety assessments and dermatological testing where applicable. All Teashell products are cruelty-free and designed to be gentle for everyday skincare.
5. Offers, Promotions, and Discounts
5.1 Free Gifts
You may receive complimentary gifts with eligible purchases. Free gifts are available while stocks last. Teashell reserves the right to substitute free gifts with products of equal or greater value. Gift cards and shipping fees do not count toward free gift eligibility thresholds.
5.2 Discount Codes
Discount codes must be entered during checkout to be valid. Only one discount code may be used per order. Discounts do not apply to shipping fees and may not apply to promotional, discounted, or bundled products.
5.3 Sale Items
Percentage discounts apply only to regular-priced Teashell products unless otherwise stated. Promotional discounts do not apply to shipping fees.